“Never lose sight of your people; they are the measure of how your business will thrive.”

Welcome

Based in Brisbane, we bring over 30 years of executive experience in Human Capital, General Management, and Executive and Organisational Coaching. Our expertise spans both public and private sectors, across diverse and dynamic industries.

Our end-to-end client services are:

Tailored – Customised to meet your unique business needs.

 Scalable – Designed to grow with your business.

Sustainable – Focused on long-term impact and success.

We work alongside you to elevate your business, ensuring it delivers exceptional results.

Health & Human Services

Education & Technology

Travel & Tourism

Banking & Finance

Government Agencies

People

Aligning people to your Vision, Mission and Strategy is the key to success.

Understanding your business, your customers and your ‘why’ is crucial to achieving your mission. While corporate strategy is vital, your people agenda often plays a close second. What differentiates you from the competition, builds a trusted and respected brand, and drives business evolution is your people.
We offer a comprehensive range of human capital services that will drive your business forward.

With a proven track record of conceiving and implementing large-scale organisational transformation in complex environments, we are unwavering in our commitment to global Human Capital outcomes that make a meaningful impact on people’s lives.

Our focus is on human-centered design when delivering change and transformation programs. From frameworks to strategies, we work with you to deliver high-value, high-quality experiences.

We collaborate with executives and individuals to achieve a broad range of outcomes, including improved performance, enhanced well-being, higher levels of engagement, and better leadership and decision-making.

We specialise in optimisation, guiding companies from the initial design of their people strategy through to its execution. Our approach transforms company culture and empowers employees to excel.

Renowned for our exceptional customer service, we excel in dynamic stakeholder and relationship management, consistently delivering high-quality results.

Our expertise lies in bridging the gap between executive stakeholders and their workforce, driving transformational change across people agendas to align vision, strategy, and personnel for tangible outcomes.

We Deliver on People

Where Strategies and Plans are meticulously aligned with company vision, driving strategic ambitions forward. This alignment results in increased employee engagement and productivity, better decision-making, improved collaboration, greater innovation, strengthening organisational structure performance and enhanced customer satisfaction.

Governance of strategies is often overlooked alongside a well-defined plan to execute the strategy. For impact to occur we find a well-defined plan and governing strategies crucial for success. We include strategic goals that are translated into actionable steps, aligning clear and direct accountability within your organisational structure. Consistent governance and oversight will ensure you are achieving your objectives more efficiently and sustainably. We have inspired large organisational platforms to automate and capture strategies into plans, and plans into action. Delivering on your strategic agenda will lead to improved performance, stronger alignment with your company vision and a competitive edge in the market.

Through Customised Change Management Frameworks, Plans and Communications you will be confident in leading complex transformation. Navigating your people and organisation from transactional to contemporary.
Our curated approach rests in the ADKAR Change Management Methodology along with decades of expertise in transformational change resulting in:

  • Reducing resistance, by involving your people and change champions in the process and addressing stakeholder concerns in-flight;
  • Increasing the success rate of change, by implementing structured change management frameworks that will increase the likeliness of transparent guidelines and processes;
  • Enhanced employee engagement and trust, by communicating the change even the ‘what you don’t’ know’ yet;
  • Loyalty and stakeholder management, planned, clear and consistent communication ensures alignment with stakeholders throughout the change;
  • Agile and faster implementation, Visibility of timeframes, decision points and people processes will lead to quicker adoption and implementation;
  • Cost efficiency, planning and minimising disruptions to your business whilst transforming reducing delays in the change is achievable;
  • Risk mitigation, will see you identifying potential risks early and developing strategies to mitigate them helping you to minimize impacts;
  • Sustainable change, by embedding new practices into the organisational culture, celebrating milestones and capturing lessons learns will ensure adoption as you lean into your business management cycle.

Executive and Organisational Coaching offers numerous benefits to improve self, team and organisational performance. With decades of Senior Leadership experience across Government, Non-Profit and Private Sector, our Executive Coaching and Organisational Coaching (individuals within teams) is politically astute and targeted at empowering employees to excel through:

  • Enhancing Leadership Skills in strategic thinking, decision-making and emotional intelligence;
  • Improving Performance by focusing on strengths;
  • Increasing self-awareness, reflecting on behaviours and attitudes;
  • Exploring better team dynamics through improving communication and collaboration within individuals and teams;
  • Enhancing employee engagement by aligning individuals with goals that focus on continuous self improvement;
  • Sharpening leader communication during times of change management, helping leaders and employees’ transition smoothly and maintain productivity;

Through discovery of self, we support both the individual and organisation in succession planning. Identifying and developing future leaders within the organisation, ensuring a pipeline of high performing, vision-aligned talent.

Where we deliver impact

Delivering a 25% increase in service satisfaction in a geographically dispersed organisation by leading end-to-end organisational design, functional re-design and workforce transformation, for a World Class Children’s Health Service.

Designing and implementing the Workforce Assurance Framework on $17 billion-dollar investments in infrastructure and capital improvement programs in the Health Sector.

Conceiving, automating and partnering with tech developers to deliver a Customised real-time PMO platform; to measure, monitor and track enterprise-wide strategies into action, resulting in $123m savings over 4 years for a Queensland Government Agency.

Spearheading societal change programs resulting in Employer of Choice and award-winning Domestic and Family Violence Program – AHRI the CEO Diversity Champion Award for the Education Sector.

Where we have delivered impact

Testimonials

Credited with rapidly turning around organisational performance, such as $123 million savings over four years through the introduction of a digital innovation.

Spearheading cultural change programs recognised and awarded the AHRI CEO Diversity Champion Award in 2016. 

Through Human Centered Design derived a 25% increase in service satisfaction in a geographically dispersed organisation, leading end-to-end service modelling, outcomes focused and here to make a difference.

“Mel partnered with me on a GSA engagement to deliver a staff accommodation framework and supporting tools for a regional/remote HHS. A complex engagement, led by Mel that delivered: – High-quality framework and tools that addressed the complexity through tools designed for users and implementation-ready. – Deeply engaged service delivery staff and Executives (feedback from client highlights this work has fundamentally shifted and aligned the organisation’s strategic position) – Above and beyond typical consulting delivery! – Led the internal team in tight timeframes to deliver on schedule. 
It was a pleasure to work with Mel – a force of nature that will be of great benefit to her clients and employers into the future..”

Director
– GSA Management Consulting –

“Mel is well known for her business acumen, strategic delivery, and expert HR knowledge and trusted by colleagues as she aligns the Human Capital agenda with the business imperatives; I witnessed the level of influence Mel had with Executive leaders of the organisation, leading from the front for Queensland government the Domestic and Family Violence agenda.
Mel was/is always passionate, professional and collaborative; she pitched projects with the customer in mind.”

People and Culture Specialist
– Department of Education and Training –

“Instrumental and the leader in redesigning the HR function and services. Because of Mel’s strategic and business acumen, HR now better aligns with the organisational goals and enables the organisation in supporting their employee’s capability, capacity, and culture.”

Adjunct Professor
– Childrens Health Queensland –

“Mel was instrumental in the organisational design, strategic workforce transition, capability and capacity blueprint and key to changes in the industrial relations provisions for the State of Queensland, enabling QH to outsource functions which supported the future business objectives.”

Executive Director, ICT Performance, Engagement and Planning
– Queensland Health –

“Melissa is one of the most exceptional leaders I have ever encountered and worked with. She is a brilliant mentor to a number of people in my network. She gets it. A true HR executive to the core where she leads by example. She is an absolute star. .”

CEO and founder, Global Speaker
– Leadership HQ –

Connect with Us

Melissa Corser Consulting will respond via phone with priority. Our introduction will help guide our discovery discussion. Please outline the services you wish to engage and the approximate timeframe to commence.

Melissa Corser

Brisbane, Queensland
Australia